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ONECENTINTERNATIONAL.COM Frequently Asked Questions If your question hasn't already been answered, use the form at the bottom to ask it. |
| Order Form Directions/Access Numbers FAQ Recharge Contact |
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Q: Where's my PIN?
A1: Check your Bulk or Spam folder. Emails from OneCentInternational.com
may be put there.
A2: Some orders are processed manually, so PINs are emailed between about 7AM and
midnight, Eastern time. If you are getting impatient, use the contact page to
send me a question/reminder.
A3: Make sure you gave a working email address! Guess why I say this?!
Q: How can these cards be so inexpensive?
A1: Part of it is the glut of fiber optic capacity. Part competition. Part lack
of greed.
A2: The access numbers are all local. Cards that have toll free access numbers
have higher rates.
Q: I'm not impressed. Your card has a higher rate than the one I already
use.
A1: If your current phone card has a weekly fee or connection charge, you might
have to talk for at least an hour to match the one cent/minute rate. Your advertised
low rate is for a single call. As long as you plan on talking for eight hours
at a time, stick with your present card.
A2: If your current phone card has a lower rate, please tell me, using the new
question form below. Thanks.
Q: Can I recharge my PIN?
A1: Yes, if you call customer service.
But I don't earn a commission that way and would really prefer it if you would
order a new phone card. I would rather help you program your cell phone to speed
dial the access number and PIN than have you recharge your old PIN.
A2: I may be able to offer recharging for a fee. Please click the Recharge link, above, and take the one question survey.
Q: Why does the call disconnect right after the lady tells me how many minutes are left?
A: Probably because all the lines to your destination are in use. Try again later.
Q: How can I dial another number without hanging up, dialing in again and entering my PIN again?
A: Hold down the # key for 2 seconds.
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